#1101
Bilingual Customer Service

CMS Recruitment are currently recruiting for bilingual customer service representatives on behalf of an international logistics client.

You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence.

Ability to be communicate fluently in English language and second language (Dutch) or (German), both verbal and written.

Responsibilities

• Providing professional and efficient customer sales and service in all duties
• Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
• First contact resolution of customers and clients queries, requests, orders and complaints
• Proactively contact existing and potential customers with the aim of up-selling products
• Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

Experience :

• Previous contact centre experience is ideal
• Good proficiency and navigation skills around a pc, excellent keyboard skills
• Good telephone manner with a clear speaking voice
• Good communication skills and the ability to build rapport with the customer
• Ability to work well in a team
• Flexible to work at all times in the contact centre, including evenings and weekends